Your privacy matters to us. This Policy applies to all Casinos Khelo products and services, including casino games, PSL betting markets, live cricket scores, and all associated payment processing. By using this platform you confirm that you have read and accepted this Privacy Policy.
1Who We Are
Casinos Khelo operates the website at casinos-khelo.net, a platform providing online casino gaming, sports betting, and live cricket scores to players across Pakistan. When this Privacy Policy refers to "Casinos Khelo", "we", "us", or "our", it refers to the platform and the team responsible for operating it.
We act as the data controller for the personal information you provide when registering an account, making deposits, placing bets, or otherwise interacting with the platform. As data controller, we are responsible for determining how and why your personal data is processed. For specific data processing activities carried out by our payment and technology partners, those third parties operate as data processors under our instructions and are bound by data protection agreements.
If you have any questions about this Privacy Policy or how your data is handled on Casinos Khelo, you can reach our privacy team at support@casinos-khelo.net. We aim to respond to all privacy-related enquiries within five working days.
2Data We Collect
To provide a secure, functional, and personalised casinos experience, Casinos Khelo collects personal data at various points during your interaction with the platform. Below is a clear breakdown of what we collect and why:
| Category | Data Points Collected | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC or passport number, photograph (for verification) | At registration or during KYC verification |
| Contact Data | Email address, Pakistani mobile number, postal address | At registration |
| Financial Data | Payment method type, masked account/card numbers, transaction history in PKR | When you deposit or withdraw |
| Account Data | Username, encrypted password, account preferences, responsible gaming settings | At registration and throughout usage |
| Technical Data | IP address, device type, browser type, operating system, session duration | Automatically on each visit |
| Usage Data | Games played, bets placed, wager amounts, win/loss records, pages visited | During active use of the platform |
| Marketing Data | Communication preferences, bonus uptake history, promotional responses | When you opt into promotions |
We do not collect: full payment card numbers, CVV codes, or bank account credentials. These are handled entirely by our PCI-DSS certified payment partners and are never transmitted to or stored on Casinos Khelo servers.
3How We Use Your Data
Every piece of personal data we collect serves a specific, legitimate purpose. We do not collect data speculatively or hold information we have no clear reason to retain. Here is how your data is used on the Casinos Khelo platform:
- Account creation and management — your name, email, and contact details are used to create and maintain your player account, authenticate your identity at login, and send you account-related communications.
- Payment processing — financial data is used to process PKR deposits via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and Visa/Mastercard, and to process withdrawal requests to your registered payment method.
- Identity and age verification — CNIC, passport, or other government-issued ID data is used to confirm that you are who you say you are and that you are at least 18 years old, in compliance with our legal obligations.
- Anti-fraud and security — technical data including IP address, device fingerprint, and session behaviour is analysed to detect suspicious activity, prevent unauthorised account access, and identify potential money laundering or bonus abuse.
- Responsible gaming — usage data including session duration, wager frequency, and deposit patterns is monitored to identify signs of problem gambling. Where concerning patterns are detected, our responsible gaming team may proactively contact you.
- Customer support — contact and account data is accessed by our support team when resolving queries or disputes raised by you.
- Platform improvement — anonymised and aggregated usage data is used to understand how players use the platform and to improve game selection, interface design, and site performance.
- Marketing communications — if you have opted in to marketing, we use your email or mobile number to send you promotional offers, bonus notifications, and PSL betting news. You can opt out at any time.
4Legal Basis for Processing
Casinos Khelo processes personal data only where we have a lawful basis to do so. The main legal bases we rely on are as follows:
5Sharing Your Data
Casinos Khelo does not sell your personal data to anyone — ever. We share data only where strictly necessary and always under appropriate data protection safeguards. The categories of third parties who may receive your data include:
- Payment processors — Easypaisa, JazzCash, NayaPay, SadaPay, bank partners for IBFT, and card network partners for Visa/Mastercard transactions receive the minimum data required to process your PKR deposits and withdrawals.
- Identity verification providers — where KYC verification is conducted by a specialised third-party provider, your identity documents are shared with that provider under a strict data processing agreement.
- Game software providers — technical session data may be shared with game engine providers for the purpose of game delivery, fault resolution, and RNG audit trails. These providers do not receive your personally identifiable information.
- Fraud and risk analytics — anonymised or pseudonymised technical data may be shared with risk management platforms to identify and prevent fraudulent activity.
- Legal and regulatory authorities — where we are required by law or court order to disclose personal data, we will comply with that obligation and, where legally permissible, will notify you that such a disclosure has been made.
All third parties who process data on our behalf are contractually required to maintain appropriate security standards and to process your data only for the purposes specified in their data processing agreements with Casinos Khelo.
6Payment Security and PKR Transactions
Given that Casinos Khelo operates exclusively in Pakistani Rupees, payment security is central to our data protection commitments. Pakistani players trust us with their mobile wallets and bank accounts — we take that seriously and have implemented multiple layers of protection around every financial transaction on the platform.
When you make a deposit via Easypaisa or JazzCash, the transaction is initiated through a secure API connection between our platform and the payment provider's system. Your mobile wallet credentials and OTP are never transmitted to or visible on Casinos Khelo servers — the authentication happens entirely within the payment provider's own secure environment.
For bank transfers (IBFT) and card payments, the same principle applies. Your account details and card numbers are handled by our payment gateway partners who hold current PCI-DSS Level 1 certification — the highest standard for payment card data security. Casinos Khelo stores only masked transaction references, not the underlying financial account data.
Pro tip for Pakistani players: Never share your Casinos Khelo login credentials with anyone, including customer support agents. Our team will never ask for your full password. If you receive a request claiming to be from us asking for your full login details, treat it as suspicious and contact us immediately.
7Cookies and Tracking Technologies
Casinos Khelo uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience over time. Cookies are small data files stored on your device when you visit the website. Here is how we use them:
You can adjust your cookie preferences through your browser settings at any time. Disabling cookies other than essential ones may affect some features of the platform, including remembered login sessions and preference settings. Adjusting your preferences in the toggles above reflects your consent choice stored in your browser.
8Data Retention
Casinos Khelo does not keep your personal data indefinitely. We retain data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. Below are the key retention periods that apply to different categories of data:
- Account and identity data — retained for the duration of your account plus 5 years after account closure to comply with anti-money laundering record-keeping obligations.
- Transaction records — all PKR deposit and withdrawal records are retained for a minimum of 7 years in line with financial record-keeping requirements.
- Game and betting records — individual game play and betting history is retained for 2 years from the date of the activity, after which records are anonymised.
- Customer support communications — emails, chat logs, and complaint records are retained for 3 years from the date of the last communication in a thread.
- Marketing data — if you unsubscribe from all marketing communications, your marketing data is removed from active campaign lists within 30 days. A suppression record (your email address only) may be retained indefinitely to prevent you from being accidentally re-enrolled.
- Technical/log data — server logs and session data are retained for up to 12 months for security purposes.
When data reaches the end of its retention period, it is securely deleted or anonymised. Anonymised data that cannot identify you may be retained indefinitely for statistical and platform improvement purposes.
9Your Privacy Rights
As a Casinos Khelo player, you have specific rights over your personal data. These rights apply regardless of how long you have had an account or whether your account is currently active. Here is what you can ask us to do:
Right to Access
Request a copy of all personal data we hold about you. We will provide this in a readable format within 30 days of your request.
Right to Rectification
If any personal data we hold is incorrect or outdated, you can ask us to correct it. Account details can often be updated directly in your account settings.
Right to Erasure
Request deletion of your personal data where we no longer have a legal basis to retain it. Note that some data must be kept to fulfil legal obligations even after account closure.
Right to Restrict Processing
Ask us to pause the processing of your data — for example, while we verify a correction you have requested — without deleting it.
Right to Portability
Receive a structured, machine-readable copy of data you have provided to us, suitable for transfer to another service provider.
Right to Object
Object to processing based on legitimate interests, including profiling for responsible gaming purposes. We will assess the request and respond within 30 days.
To exercise any of these rights, email support@casinos-khelo.net with the subject line "Privacy Rights Request". Please include your registered email address and a description of your request. We will verify your identity before processing the request and respond within 30 days.
10Children's Privacy
Casinos Khelo is strictly an adults-only platform. We do not knowingly collect personal data from any person under the age of 18. The registration process requires confirmation of age, and we conduct identity verification to enforce this requirement.
If we become aware that we have inadvertently collected personal data from a minor, we will immediately delete that data, close the associated account, and refund any deposits where possible. Any winnings accrued by an underage account will be forfeited in line with our Terms and Conditions.
If you are a parent or guardian and believe that a person under 18 has registered an account on Casinos Khelo, please contact us immediately at support@casinos-khelo.net. We will investigate and act without delay. Parental control software can also be used to restrict access to gambling websites — we support and encourage the use of such tools in households with minors.
11Security Measures
We have implemented a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- TLS encryption on all data in transit between your browser or app and our servers
- AES-256 encryption for sensitive data stored in our databases
- Hashed and salted passwords — your account password is never stored in recoverable plain text
- Two-factor authentication — available to all account holders and required for large withdrawals
- Intrusion detection systems monitoring for unusual access patterns around the clock
- Regular security audits and penetration testing conducted by independent third parties
- Strict internal access controls — staff access to player data is limited by role and logged for audit purposes
Despite these measures, no internet-based platform can guarantee 100% security. If you suspect that your account has been compromised, contact our support team immediately. We will suspend the account pending investigation and work with you to secure it.
Security reminder: Casinos Khelo will never ask you for your full password by email, chat, or phone. If you receive any such request claiming to be from us, it is not genuine — please report it to support@casinos-khelo.net immediately.
12Changes to This Privacy Policy
As the platform evolves and as privacy regulations develop, we may need to update this Privacy Policy from time to time. When we make changes, the "Last Updated" date at the top of this page will be revised to reflect the date of the most recent version.
For changes that materially affect your privacy rights or the way we use your data, we will notify you by email to your registered address before the changes come into effect. For minor clarifications or administrative updates, the updated policy will be published here without individual notification.
Your continued use of Casinos Khelo following a policy update constitutes your acceptance of the revised terms. If you do not agree with changes to this Privacy Policy, you should close your account before the changes take effect. We recommend bookmarking this page and reviewing it periodically, particularly before making large deposits or sharing additional personal documents with us.
13Contact and Privacy Enquiries
If you have any questions about this Privacy Policy, want to exercise your privacy rights, or need to report a privacy concern, our team is here to help. You can reach us through any of the following channels:
For full platform terms, see our Terms and Conditions. For information on self-exclusion or deposit limits, visit our Responsible Gaming page.